Open Position: Training Specialist – RCM Experience

Location: Nashville, TN or Remote

Reports To: Training Manager

About Us

HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers, but we are just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we are looking to build our team with the best.

What we are looking for:

A dynamic, self-motivated, determined individual who excels at learning, teaching and listening to clients. An individual who loves to collaborate with others, problem solve and critically think through client situations. The Training Specialist – RCM Experience position will provide onsite or virtual training for our various HST Products. The Trainer will perform training on our cloud-based platforms that encompasses all the features and functionalities needed to efficiently operate an ASC – whatever its size or scope. The applications include surgical scheduling, supply chain management, insurance eligibility, contract management, patient billing, accounts receivable, collections, statements and reporting. The individual will assist in scheduling and coordinating classes, developing training content, providing additional support in all areas of training with Ambulatory Surgery Center (ASC) operations and carry out specialized trainings as needed. The Training Specialist – RCM Experience will be skilled in the RCM/Billing aspect of an ASC and adult learning techniques.

Responsibilities:

• Provide onsite, classroom or remote training on the use of the software products utilizing the tools and methodologies supported by HST Pathways.
• Conduct training sessions for facility administrator, office managers, billers on daily use, administrative duties and responsibilities related to the specific software application and its intended use.
• Apply RCM background and knowledge to center trainings the promote the importance of accurate patient estimations, upfront collections, accurate claims, and reimbursements.
• Develop documentation and educational materials in collaboration with the Learning and Development Team, as appropriate.
• Assist the Training Manager on curriculum design and training content to support upgrades and new products.
• Actively seek current training methods and best practices to facilitate training adult learners.
• Research our third-party vendors to provide operational expertise related to the HST Pathways applications and how they interact with other products.
• Assist in writing operational documentation for use by other HST Pathways staff. Assist in updating and developing our internal Knowledge Base and application Help Files.
• Perform special projects or other duties as assigned.
• Position is highly visible, and this person needs to represents the mission of HST Pathways

Qualifications

• Bachelor’s degree preferred
• Proficient in MS Office and related products
• Experience in Health Care Revenue Cycle Management or Ambulatory Surgery Centers
• Strong public speaking and presentation skills
• Exceptional communication skills for both internal and external communications
• Ability to manage many ongoing activities and tasks in a fast-paced environment
• Experience with developing training curriculum
• Experience with training and educating peers

Team Culture

• We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
• We thrive through collaboration. We invest in our team and take pride in the success of others.
• We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen.
• We sharpen and share our expertise. We aspire to learn, grow, and share knowledge.
• We love the journey. We never lose sight of the fact that we are contributing to building a new model of healthcare delivery.

Benefits

• Health benefits paid for employee.
• Unlimited vacation policy
• 401K with matching up to 2% of salary.
• Professional development funding (courses, workshops, books)
• Hybrid office model. Offices in Lafayette (CA), Irvine (CA), and Nashville (TN)
• Awesome teammates!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.

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