Christian Brothers Automotive

Benefits:

• Annual Compensation: $50k - $70k (hourly, overtime, & bonus)
• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Paid Health Insurance
• Matching Retirement Plan
• On-Going Training & Career Advancement
• Weekly Lunches Provided
• Locally Owned and Operated

Job Title:

Automotive Service Sales Advisor/Estimator

Location:

9565 Zachary Lane N. Maple Grove, MN 55369

Job Overview:

As an Automotive Service Sales Advisor/Estimator with Christian Brothers Automotive, you will play a critical role in our automotive shop, ensuring that every customer receives top-notch service and their vehicle is repaired to the highest standards. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons, you play a significant role in building relationships with our customers.

Responsibilities include, but are not limited to:

• Greet every customer that enters our facility with hospitality and respect
• Build long-term relationships between the store, yourself and the customer
• Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
• Help manage the store’s workflow in an effective and efficient manner
  Review technician inspections, notes & recommendations
• Estimate repairs and services based on technician recommendations
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Build relationships with part supply vendors, tool vendors, and all external vendors effectively
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed in the CBA-branded vehicle
• Ensure that all repairs are performed to proper specifications
• Works together as a team and assists other employees as needed
• Other duties as assigned

Qualifications:

• Excellent communication skills: Must be able to communicate clearly and effectively with technicians, customers, and other team members to ensure that everyone is in sync
• Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles
• Strong organizational skills and problem-solving skills
• Proficient in Windows-based computer software and automotive store applications
• Willingness to be coached and attitude of humility
• Drive for success and a desire to grow
• A background in a Customer Service, Sales, or Project Management role would be successful in this position
• Previous experience in an Automotive Sales, Advisor/Writer, or Sales/Estimator position preferred

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7 am – 6 pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 270+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

We are a busy shop looking for our next team member who will partner with us as we grow. We have an expected revenue of $4 million in sales in 2023 and need to add to our office team to provide a high level of hospitality for our guests as we service vehicles. Our ideal candidate will be able to confidently present needed service work to customers, focus on collaborative sales, display empathy and understanding, and contribute to an expedited workflow process in our shop. Our next team member must have character traits of humility, integrity and joy.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.