**Description**
Engage with customers through multiple communication channels including phone, email, and self-service portal.
Attempt to resolve issues immediately and escalate to the appropriate service team when necessary.
Mentor junior staff and assist in their development.
Manage communications regarding incidents and outages to the IT customer base.
Key Responsibilities
Qualifications
Core Technologies
PC | iOS Devices
Contact Information
Vamshi Krishna, vamshi.krishna@itmmi.com
Benefits
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EEO Statement
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