Service Desk Analyst I Job at Mitchell Martin, Wayne, PA

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  • Mitchell Martin
  • Wayne, PA

Job Description

**Description**

Engage with customers through multiple communication channels including phone, email, and self-service portal.

Attempt to resolve issues immediately and escalate to the appropriate service team when necessary.

Mentor junior staff and assist in their development.

Manage communications regarding incidents and outages to the IT customer base.

Key Responsibilities

  1. Resolve or escalate customer issues and requests efficiently.
  2. Configure, deploy, and troubleshoot hardware like laptops and mobile devices.
  3. Create and review IT knowledge articles for the end-user support portal.
  4. Maintain customer communication throughout the resolution process.


Qualifications

  1. 2 years' experience in imaging, configuring, deploying, and troubleshooting hardware.
  2. 3-5 years' experience in service desk or technical support.
  3. Bachelor's Degree or equivalent experience.
  4. Fluency in English; Portuguese is a plus.
  5. Excellent customer service and communication skills.


Core Technologies

PC | iOS Devices

Contact Information

Vamshi Krishna, vamshi.krishna@itmmi.com

Benefits

Learn more about our benefits offerings here

EEO Statement

Learn more about our EEO policy here

Seniority level


  • Entry level
Employment type
  • Other
Job function
  • Information Technology

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Job Tags

Immediate start,

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