Help Desk Technician I Job at Addison Group, Walnut Creek, CA

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  • Addison Group
  • Walnut Creek, CA

Job Description

This range is provided by Addison Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$80.00/yr - $85.00/yr

Helpdesk Technician I

Location: Walnut Creek, CA (Hybrid 3x/week in office)

Comp: $80-85k Base + Annual Bonus

Benefits: This position is eligible for medical, dental, vision, and 401(k).

A nationally recognized law firm with offices across the U.S. is hiring a Level 1 IT Support Specialist to join its growing team. This is an excellent opportunity for someone who enjoys solving technical challenges, thrives in a collaborative environment, and brings a confident, service-oriented approach to their work.

Key Responsibilities
  • Provide support for Windows 10/11 and Office365
  • Administer and troubleshoot Citrix environments
  • Work with document management systems (iManage preferred)
  • Respond to technical issues with calm, creative problem-solving
  • Collaborate with internal teams and stakeholders to ensure smooth operations
Ideal Candidate Profile
  • Hands-on Citrix experience (or ability to speak confidently about it)
  • Familiarity with DMS platforms; iManage experience is a plus
  • Law firm experience preferred but not required
  • Bonus skills: cloud technologies, SharePoint, security awareness, asset management

Note: Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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Job Tags

Full time, Work at office, Local area,

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