Job Description

Job Overview

Help Desk Analyst Contract position in Greenville, South Carolina. We look for a skilled analyst with strong technical aptitude, excellent communication, and a proactive approach to troubleshooting and problem?solving.

Responsibilities

• Respond to incoming calls and provide basic support for issues such as password resets, printer configurations, and network troubleshooting.
• Deliver training and guidance to users on new or updated technologies and systems.
• Research and resolve technical problems using internal and external resources, including knowledge bases.
• Escalate unresolved issues to higher?level support, such as Level 2 Specialists, Leads, or Managers.
• Document all steps taken during issue resolution, including both successful and unsuccessful actions, in detailed records.
• Ensure all service requests meet established Service Level Agreements (SLAs).
• Apply a solid understanding of help desk processes to effectively address user concerns and technical challenges.
• Collaborate with team members to improve workflows and enhance service delivery.
• Maintain strong organizational skills to manage multiple tasks and prioritize effectively.
• Provide attentive and courteous customer service to build positive relationships with users.

Requirements

• Proficiency in basic troubleshooting techniques, including resolving hardware and software issues.
• Experience with Microsoft Windows and related systems.
• Familiarity with handling service desk tickets and ticketing systems.
• Strong customer service skills, including telephone support and effective communication.
• Knowledge of Point of Sale (POS) systems and related technologies.
• Ability to adapt to changing priorities and work in a fast?paced environment.
• Exceptional organizational skills and attention to detail.
• Self?motivation and the ability to work independently while maintaining productivity.

Employment Details

Seniority level: Entry level

Employment type: Full?time

Job function: Information Technology

Industries: Software Development

Legal and Benefits Information

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Job Tags

Similar Jobs