DESCRIPTION

We are hiring Food Servers for In-Room Dining at Capital Hotel in Little Rock, AR!

$10/hour + tips

Capital Hotel has brought back in-room dining (Room Service) and are looking for the applicants who can provide professional, competent, and prompt service to guests.

RESPONSIBILITIES:

Report to work on time and in full uniform.

Checks station for proper set-up and pars before serving guest.

Greet guests promptly and with a smile. Uphold hotel standards for gracious hospitality, follows companies’ standards:

a) Suggestive selling, aware of specials

b) Knowledge of menu and use records

c) Correct pricing and extension of checks

d) Proper table service

e) Relates guests’ comments to hostess/manager

f) Correct method of service

Greets guest and offer the best possible service through courteous and proper phone answering procedures.

Follow “clean-as-you-go” and all other safety policies.

Be responsible for the Room Service checks that are issued to you.

Maintain the Room Service area at all times making certain that all the supplies necessary for performing your duties are readily available.

Take all Room Service orders as outlined in the Service Standards Manual.

Assist in basic tray set-up as outlined in the Service Standards Manual.

Utilize suggestive selling and up selling over the phone.

Each associate is expected to carry out all reasonable requests by management, which the associated is capable of performing.

Set up orders and deliver to rooms.

Develop a complete knowledge of menus, use records, dish and glassware service, and utilize the knowledge in the service of the guests as needed.

Learn and correctly use the Point of Sales equipment and follow procedures.

Complete all daily and weekly assigned side work.

Participate in daily line up and menu classes.

Report gratuities within company guidelines and federal laws.

Check corridors and retrieve trays when returning from taking orders.

Clean and break down trays in dish area.

Practices good sanitation by washing hands frequently during shift, etc.

Each associate will be required to follow the rules as found in the Concord Hospitality Handbooks.

Takes breaks when assigned by Manager/Supervisor. Checks with Manager/Supervisor before leaving and returning.

Contributes to the total teamwork effort of room service. Performs all reasonable tasks or assignments by management.

Check bulletin board and schedules daily for important information, updates, changes, etc. Be aware of Hotel activities.

Helps in other areas of the Hotel when needed; always pleasant and friendly.

Contributes to food cost control by following proper portioning procedures as outlines by use record.

To provide timely, efficient, and accurate service to guests; assists as operator occasionally.